Reception Services


We are happy to organize for you a professional transport with hotel contracted limousine servis.
Don’t hesitate to book a transfer from airport to hotel and back on the following address:
E-mail: • Tel.: + 420 353 972 524

Destination 1 – 8 person
Hotel – Airport Karlovy Vary 220,- CZK (9 EUR)
Hotel – Bus Station Tržnice 175,- CZK (7 EUR)
Hotel – Grand Hotel Pupp 175,- CZK (7 EUR)

* for other destinations, please contact us HERE (link to reception email)


  • City tours with a guide around Carlsbad
  • Renting a car with or without a driver
  • Organize trips outside of Carlsbad
  • Help with selection of touristic places and free time activities
  • Reservation of tickets – cinema, theatre, concerts
  • Touristic materials (maps, guides, plans of public transport)
  • Organize a surprise for your partner during the stay

Other Services

  • Flowers in the room
  • Room service
  • Wake up calls service
  • Laundry service

Don’t hesitate to contact reception with any demand.
We look forward to fulfill all of our guests needs to enhance their stay!


Parking in Carlsbad Spa Zone is very much limited. Our hotel has private parking just next to the hotel for free!

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